Welcome to FREYA Bras Sales, where we’re dedicated to providing you with exquisite lingerie that combines sophisticated style with unparalleled comfort. We understand you may have questions about our products, services, and policies. Below, we’ve compiled answers to our most frequently asked questions to ensure your shopping experience is as seamless and enjoyable as possible.

Product Information

What types of lingerie does FREYA Bras Sales offer?

Our collection includes a diverse range of lingerie to suit every preference and occasion. We offer balcony bras, basques & bodysuits, bikini sets, bralettes, chemises & camisoles, front fastening bras, full cup bras, half cup bras, high apex bras, knickers, longline bras, minimiser bras, moulded bras, and nightwear. Each piece is designed with our signature combination of elegance, comfort, and support.

How do I determine my correct bra size?

Finding your perfect fit is essential for both comfort and support. We recommend using our online sizing guide, which provides detailed measurements and fitting tips. If you need additional assistance, our customer service team is happy to help you find your ideal size. Remember that sizes may vary slightly between different styles, so please consult the specific product measurements.

What are the different cup styles available?

We offer various cup styles to accommodate different preferences and needs. Our selection includes full cup bras for maximum coverage and support, half cup bras for a more revealing neckline, balcony bras that enhance cleavage, high apex bras for a modern, lifted look, and moulded cups for seamless shaping under clothing.

Ordering & Account

How do I place an order?

Simply browse our collections, select your desired items and sizes, and add them to your cart. When you’re ready to complete your purchase, proceed to checkout where you’ll provide your shipping details and select your preferred payment method. You do not need to create an account to place an order, but registered accounts allow you to track orders and save preferences for future shopping.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.

Can I modify or cancel my order after placement?

We process orders quickly to ensure prompt delivery, so modifications or cancellations may only be possible if requested within a few hours of ordering. Please contact us immediately at [email protected] if you need to change or cancel your order, and we’ll do our best to accommodate your request.

Shipping & Delivery

What are your shipping options?

We offer two shipping methods to meet your needs:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 days after dispatch
  • Free Shipping: Available on orders over £50, delivered via EMS within 15-25 days after dispatch
How long does order processing take?

All orders require 1-2 business days for processing before dispatch. During this time, our team carefully prepares your order with the attention to detail that reflects our brand values, ensuring your selected pieces are perfectly packaged and ready for their journey to you.

Do you ship internationally?

Yes, we proudly ship worldwide! However, we’re currently unable to deliver to some Asian countries and select remote regions. If you’re unsure whether we deliver to your location, please contact us before placing your order.

How can I track my order?

Once your order has been dispatched, you’ll receive a confirmation email with tracking information that allows you to follow your package’s journey until it arrives at your door. If you have any questions about your delivery, our customer service team remains available to assist you.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your FREYA purchase. If you’re not happy with your items, you may return them within 15 days of receipt for a refund or exchange. Items must be unworn, in their original packaging with tags attached, and in resalable condition.

How do I initiate a return or exchange?

Please contact our customer service team at [email protected] to initiate a return or exchange. Include your order number and the reason for your return. We’ll provide you with detailed instructions and the return address. Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

When will I receive my refund?

Once we receive your returned items and verify they meet our return policy conditions, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.

Additional Questions

How can I contact customer service?

Our customer service team is available to assist you with any questions or concerns. You can reach us via email at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.

Do you offer gift wrapping or special packaging?

While we don’t currently offer specific gift wrapping services, all our orders are carefully packaged with elegant attention to detail, making them beautiful whether you’re treating yourself or someone special. Each piece is presented with the care and sophistication that reflects our brand values.

If you have further questions not addressed here, please don’t hesitate to contact us:

Email: [email protected]

Address: FREYA Bras Sales | 46 Belmont Ave, Hereford, GB HR5P 8HG

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