Shipping Information

At FREYA Bras Sales, we deliver elegance worldwide, ensuring your intimate selections arrive with the same care and attention we devote to their creation.

Order Processing

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Delivery Times

  • Standard Shipping – £12.95
    Delivered via DHL or FedEx
    Estimated delivery: 10-15 business days after dispatch
  • Free Shipping
    Available for orders over £50, delivered via EMS
    Estimated delivery: 15-25 business days after dispatch

Please Note: We ship worldwide, excluding some Asian countries and remote areas. International customers may be responsible for customs duties and taxes.

Returns & Exchanges

We want you to feel completely confident in every FREYA purchase. Should your selection not meet your expectations, our returns process reflects the same elegance and care that defines our brand.

Our Return Policy

You may return or exchange items within 15 days of receiving your order. All returned items must be:

  • In original condition with tags attached
  • With hygiene seals intact where applicable
  • In original packaging with the packing slip included

Important Hygiene Notice

For intimate hygiene reasons, we cannot accept returns on the following items:

  • Knickers
  • Chemise & Camisole (if hygiene seal has been removed)
  • Nightwear (if hygiene seal has been removed)

Simple Returns Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please contact our customer service team using the template below.

Step 2: Receive Return Authorization

Once approved, we’ll provide a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Package and Ship Your Return

Include the original packing slip and ensure items are in original packaging. We recommend using a trackable shipping service.

Step 4: Processing Your Return

Once received, we’ll process your return within 3-5 business days and notify you via email.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear FREYA Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Order Date: [Date of order]
Items to Return/Exchange: [Product Name], [Size], [Color] – [Reason for return/exchange]
[Add additional items as needed]
Preferred Resolution: [Refund/Exchange for (specific product)]

Contact Information:
Full Name: [Your full name]
Email: [Your email address]

Thank you for your assistance.

Sincerely,
[Your Name]

Refund Information

Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your returned items.

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Refunds are issued via your original payment method (Visa, MasterCard, JCB, or PayPal)

Exchange Information

Exchanges are subject to product availability. If your desired item is out of stock, we will process a refund instead.

  • We’ll ship your new item once we receive your return
  • Standard shipping charges apply for the new item
  • Price differences will be charged or refunded as applicable

International Returns

International customers are responsible for any customs duties or taxes associated with returns. We recommend declaring returned goods as “Returned Merchandise” to avoid additional charges.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]
Address: 46 Belmont Ave, Hereford, GB HR5P 8HG

We typically respond within 24 hours during business days.

Thank you for choosing FREYA Bras Sales. We’re committed to ensuring your intimate shopping experience is as beautiful and comfortable as our lingerie collections.